The main features of inTouch are listed below. Other EPOS systems may offer some of these features but none can compete with Integer’s combination of a) being so easy to use, b) being so flexible, with a huge number of options that allow operators to adjust the system to their style of operating, and c) offering clear, jargon free, assistance from a highly experienced support team.

First Point of Contact

• Instant Caller Recognition - when an existing customer calls, their address details, their order history and the store menu appear on the screen - before the end of the first ring.
• If a customer withholds their number, you can quickly search and find them by their name or address.
• Post code look-up - when a new customer calls, simply ask for their postcode and inTouch will fill in their address - you only need to touch a button to add the house number or name. Next time the customer calls, the system will recognise them instantly by their telephone number.
• If a new customer cannot tell you their postcode, you can find their address quickly by street name.

Taking an Order

• Fast touch screen ordering - no keyboard or mouse required (although you can use them if you really want to!).
• Clear and straightforward order taking but not too fast for the personal touch - add toppings, fillings or dips, half pizzas, cooking instructions, quickly and easily.
• Automatic meal deals - no need to reach for a calculator.
• Manual discounts by amount or percentage - for authorised personnel.
• Repeat a customer's last order with one touch on the screen
• Selling prompts - such as "Would you like a drink with your order?" Prompts will only appear if, in this case, a drink has not been selected, to avoid annoying the customer!
• Dual pricing available for delivery/takeaway or for takeaway/restaurant.
• Different pricing available by time of day, for example "Happy Hour".
• Items with open pricing available - the system will ask at the point of sale.
• The on-screen menu is flexible and can be amended at anytime - you are free to add or remove dishes, change prices, re-arrange the layout, you have full control.
• Pause function - if appropriate, for example if customers are arguing over a large order, you can pause a delivery order to take an order in-store, or pause a takeaway order to take a telephone order.
• If you charge for delivery, the charge will be calculated automatically - haven't you thrown that calculator away yet?
• Credit card payments over the telephone can be processed on-line via our secure payment partner YESpay. (Optional) This removes the need for a PDQ terminal in the store and is much faster and more convenient for the operator.

Food Preperation

• Clear orders printed for the kitchen - you can either print the full order on one printer or send parts of the order to different printers, e.g. one for starters, one for pizzas, one for the bar.
• Special cooking instructions are highlighted on the kitchen printer.
• Specified food items, for example pizzas or special fry orders, can be sent to a kitchen monitor (sometimes called a make-line screen) or, as with kitchen printers, parts of the order can be sent to different kitchen monitors. (Optional)

Delivery Driver Management

• Despatch screen - you assign orders to drivers quickly by touching the screen.
• Quick identification of delivery addresses that are close to each other.
• Late orders, or those in danger of being late, highlighted on the screen.
• Map display - touch the screen to display a street map around the delivery address.
• Clear, professional receipts with business logo printed for the driver and customer.
• Map/grid reference of the delivery address printed on the receipt - links to in-store wall map.
• Print box-edge or canister top labels for selected/all items. (Optional)
• Select drivers for deliveries in rotation or at random.
• Send a text to the customer automatically as the driver leaves the store, for example, "Your Perfect Pizza is on the way, please have £17.50 ready!". (Optional)
• Delivery status - if a customer calls to ask when their order will be delivered, a screen appears instantly showing how many minutes since the driver left the store.
• Performance indicators - on screen display showing average "Make Time", "Out the Door Time" and "Delivery Time" this shift, colour coded to show if they are ahead of target, on target or behind target.
• Driver payment screen shows exactly how much is owed by each driver at any time - drivers can pay after one delivery, after several or at the end of the shift.
• Print drivers log for current shift at any time.
• Despatch screen available from Main Menu or can be configured as dedicated screen on network. (Optional)

Takeaway

• Credit card payments in-store can be processed on-line via our secure payment partner YESpay. (Optional) This removes the need for a PDQ terminal in the store and is much faster and more convenient for the operator.
• All functions outlined in "Taking an Order" (except Repeat Last Order and Delivery Charges) are available.
• Takeaway screen available from Main Menu or can be configured as dedicated screen on network. (Optional)

Table Service (Optional)

• Design a table layout/floor plan over multiple rooms/floors.
• Reservations.
• Move parties from the bar to a table (and back again).
• Fast and straightforward touch screen ordering.
• Dual pricing available for restaurant/takeaway
• Different pricing available by time of day, for example "Happy Hour".
• The on-screen menu is flexible and can be amended at anytime - you are free to add or remove dishes, change prices, re-arrange the layout, you have full control.
• Works with single or multiple kitchen and bar printers, and kitchen monitors.
• Log on swipe cards for bar staff. (Optional)
• Split bills and split payment methods.
• Credit card payments in-store can be processed on-line via our secure payment partner YESpay.
• Available from Main Menu or can be configured as dedicated screen on network. (Optional)

Reports and Analysis

• Comprehensive and user-configurable end of day report.
• Detailed analysis, for example business hour by hour, performance of menu, success of deals/offers, delivery orders by postcode sector.
• Complete customer order history.

Marketing

• Promotional messages on customer receipts - can be updated at anytime.
• Quickly and easily identify customers - pre-set categories of "Current", "Lazy" and "Lapsed" customers or define your own target categories.
• Print address labels or contact customers instantly by text or by e-mail.
• Your customer database is the most important asset of your business - inTouch makes it easy to welcome new customers, remind lapsed customers, send special offers, apologise for late deliveries - effective local marketing is your future.
• Texting - send text messages on demand or at pre-programmed times. Quickly and easily identify customers to target, messages can be updated at anytime, customer opt out. Text messages cost from 5.5p each. (Optional) (Broadband required)

Stock Control

• Stock in and stock out by individual items and ingredients, stock check and variance reporting, wastage.

Security

• Staff log in and out with optional card swipe.
• Passwords available to limit access to functions and areas of the system to authorised personnel.

Options

• 600+ options allow the user to easily adapt and mould the system to fit in with current operating procedures - extremely flexible.

Head Office

• Head Office software available for multi-store operators.
• Option for stores to e-mail End of Day figures to business owner.
• All users welcome to have a copy of inTouch software at office/home and download store data on demand (software support required).
• Remote access to in-store systems available.

General

• Single user or network systems, terminals on a network can be dedicated to specific functions such as Takeaway, Make-line, Driver Despatch, Table Service.
• inTouch runs on any Windows EPOS terminal (or PC) (XP or later, except CE).
• We supply hardware from suppliers we trust and have dealt with for years.
• Customer displays and staff card swipe readers available on EPOS terminals.
• Compatible with both thermal and dot matrix printers - drivers for major printer manufacturers are built into the software. Buzzers for printers available.
• Thermal box-edge label printers available for pizza boxes or food canisters.
• Compatible with both RJ11 and serial cash drawers.
• We can supply inTouch to work on customers own hardware - there may be a charge if configuration required i.e. does not work straight “out of the box”.
• Installation and staff training - all systems are supplied with a half days staff training (may be omitted if not required).
• All systems are supplied with 12 months software support (may be reduced if not required) and with 12 months hardware warranty.

Broadband is not essential but it is recommended. Broadband is required for on-line ordering, texting and the map display. There are other benefits for inTouch users with broadband - on-line program and postcode updates, on-line support and remote access.

All customers are different - an inTouch system can be tailored to your exact requirements - and can be on your counter within days.